Request a wholesale account
If your order is placed on a standard business day, we will do our best to have it shipped the same day. At the latest, your order will be shipped within 2 business days after the day of purchase.
Typical transit time is between 2-7 business days for Canada orders and 4-7 business days for US orders. During busy periods, such as the Holiday season, delays may be slightly longer. Orders are shipped on business days only (Monday to Friday).Please note we will do our best to have your order delivered in a timely manner, however we cannot guarantee transit times.
We do! You will have the option to select express shipping at checkout for an additional cost.
Sometimes it can take up to 72 hours for tracking updates to appear after an order has shipped. If 72 hours have passed and you still do not see tracking updates, it's possible our system assigned the incorrect carrier link to your tracking number. Just write to us at info@etic.ca if it happens.Answer text
Committed to the quality of our products and the satisfaction of our customers, we offer a 30-day return policy and a 1-year limited warranty. For any additional questions we invite you to contact our customer service directly at info@etic.ca.
We are so sorry you received a damaged item! Our customer care team would be happy to assist you with a solution within 30 days of purchase. The item must be unused, with the original packaging. Please email us at info@etic.ca with the following information:
- Your order number
- A photo of the damage
- A photo of the front and back of the item for identification
For Holiday purchases, we will gladly make size exchanges if we have the item in stock. If the usual 30 business days delay for returns and exchanges is likely to be exceeded, we won’t be offering refunds but we’ll offer you a credit of the same value if we cannot find an alternative to the desired product. This policy does not apply to final sale discount items.
We can only accept returns or exchanges of products that were purchased on our website. If you purchased your Etic Outdoor Products items from a store, then you'll need to arrange your return with that retailer. If you have any other questions, please email info@etic.ca and we'd be happy to help you!
Discount codes only apply to Etic Outdoor Products items at regular price on our website and cannot be combined with another promotion.
With the goal to not compete with our retailers located in the province of Quebec, we do not offer online sales in Quebec. We encourage our customers in Quebec to visit a local retailer to purchase our products. If you require assistance finding a particular product at one of our retailers in your area, please contact our customer service team to assist you at info@etic.ca.